The UK’s Copper Landlines Are Being Switched Off: What Residents Need to Know Now
The UK’s traditional copper landline network is being phased out and replaced with a new digital system. This national programme—often called the PSTN switch‑off—is happening area by area, and every household and business will be affected. Although providers should contact customers directly, letters can be delayed or missed, and some people have reported losing service without warning. As one guide notes, “letters can come late, get missed, or not arrive at all… Acting early gives you choice and avoids the rush.”
To help residents prepare, here is a clear overview of what the change means and the steps you may need to take.
Why is the switch‑off happening?
The Public Switched Telephone Network (PSTN) is decades old and increasingly difficult to maintain. Telecoms companies are moving all voice calls to digital technology delivered over broadband. This means that, in future, your home phone will plug into your broadband router rather than the old wall socket.
What residents should do now
1. Check when your area is scheduled
The rollout is staggered across the UK. Don’t wait for a letter—contact your phone or broadband provider and ask when your line is due to move. Knowing your date gives you time to prepare.
2. Check whether your current phone will still work
Many older corded phones that plug directly into the wall will not work without an adapter. Providers can usually supply one, often free of charge. The guide explains that “most older corded phones… will not work on the new digital network without an adapter.”
3. Check any personal or medical alarms
If you or a family member uses a lifeline pendant, fall detector, or similar telecare device, contact the alarm provider before anything changes. Many of these devices rely on the old phone line and may need updating or replacing.
4. Check your home burglar alarm
Some alarm systems use the landline to contact monitoring centres. Your alarm company can confirm whether your system is compatible with the new digital network.
5. Understand what happens during a power cut
Digital landlines rely on your broadband router. If the power or internet goes down, your landline will not work. The guide highlights that “your new digital phone needs your broadband router switched on and working.” If you rely on your landline and do not have a mobile phone, your broadband provider must offer a solution—usually a battery backup unit for your router.
6. Keep key phone numbers written down
During the transition, it’s sensible to keep essential numbers somewhere easy to find—your GP, a trusted neighbour, and your provider’s customer service line.
7. Ask for help early
Providers must offer support for anyone who needs assistance with the switch. Charities such as Age UK can also help residents understand what the change means and what equipment they may need.
What this means for Grayshott
Every household will be contacted by their provider in due course, but residents are strongly encouraged to check their situation now—particularly those who rely on telecare or have older equipment. Preparing early reduces the risk of disruption and ensures that vulnerable residents remain protected.
Grayshott Parish Council will continue to share updates as national guidance evolves.
Important note
Grayshott Parish Council is sharing this information to support residents. Details may change, and individual circumstances vary. For the most accurate and up‑to‑date information, please contact your phone or broadband provider directly.
